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CUSTOMER SERVICE

Contact us at info@nobondbeauty.se

It is possible to chat with us between 10 - 16 every day.

For returns of goods and complaints, it is sent to:

No Bond Health Innovation

Tranbärsvägen 10

135 42 Tyresö

Kundservice
Prenumerationer

PRENUMERATIONER

Skapa ny prenumeration

Gå till en produktsida och välj önskad prenumeration. Klicka prenumerera. Prenumerationstjänsten slutförs liknande som vår kassaprocess. Du anger leveransuppgifter och betalningsuppgifter. Har du redan ett konto hos oss så loggar du in för att kunna slutföra prenumerationstjänsten. Utan konto behöver du skapa ett. Kontot ger dig möjlighet att hantera dina prenumerationer. Endast kortbetalning är möjlig för en prenumerationstjänst. 

Prenumerationstjänsterna hanteras inte i samma varukorg som engångsköp. 

Eget konto med pågående prenumerationer

För att kunna starta en prenumeration på en produkt behöver du ha ett konto hos oss. Det skapar du själv antingen i kassan när du lagt till prenumerationer eller på vår startsida högst upp till höger. 

Med kontot kan du sedan se dina prenumerationer. Här kan du ändra adressuppgifter och betalningsuppgifter. Du kan även se dina övriga beställningar som är engångsköp.

En prenumeration avslutas genom att kontakta oss via mail eller chat. En startad prenumeration kan sägas upp efter att den aktualiserats 2 gånger. 

Frakt av prenumerationsköp

Vi använder våra vanliga fraktmetoder. Leveranstiden för prenumerationsprodukter är 5-7 arbetsdagar från att prenumerationsintervallet infaller. En bekräftelse via epost skickas när beställningen är på väg.

 

Är det flera prenumerationsprodukter som ska skickas samtidigt så är det endast en fraktkostnad per månad. Varje prenumeration lägger automatiskt till frakt under 700kr men vi justerar det och eventuellt extra frakt kommer att återbetalas. Fraktfritt för prenumerationstjänster som totalt överstiger 500kr.

För prenumerationstjänster som överstiger 500kr efter rabatten om 20% återbetalas alla fraktavgifter. Återbetalningar av fraktavgifter görs efter utskick av en prenumerationsorder/ordrar.

Betalning av prenumerationsköp

Eftersom det är ett återkommande köp som hanteras automatiskt så är den enda betalningsmetoden för tillfället ett registrerat betalkort. Kortuppgifterna kan ändras i ditt konto vid behov.Betalningen dras automatiskt vid varje nästkommande prenumerationsutskick.

TERMS OF PURCHASE

All prices are stated in Swedish kronor (SEK) including Swedish VAT.
Shipping fee will be shown when selecting country.

You buy our products by clicking on the products in our web shop. You select quantity and click "add to cart" and then select "To checkout" when you are ready to pay. You can always see which items and to what number under the "Shopping Cart" in the upper right corner of the website and in the left corner at the top if you use your mobile. When the order is completed, you will receive an e-mail confirmation to the e-mail you provided.

To shop in our web shop, you must be 18 years of age or older. If you are under 18 and want to shop, one of your parents must place the order.

According to the Distance Trading Act, you as a consumer have the right to cancel your purchase within 14 days. In order for a return to be approved, the item / items must be unused and the packaging undamaged. The customer is responsible for the return shipping and money is refunded within 14 days of the item / items arriving to us. If you want to make a return, contact info@nobondbeauty.se.

We follow the General Complaints Board's recommendations in the event of complaints and disputes. You as a customer have the right to complain about a product if its properties deviate from what appears in the product information. If an item is faulty or incorrectly shipped, please contact us and report the error as soon as possible. We specify how to return the defective item. We will reimburse you for any shipping costs (return shipping).

Köpvillkor

PAYMENT METHOD

We accept VISA and MASTERCARD today in our web shop. Payment by card is made in accordance with current rules for online payment in Sweden and the EU. For a secure card transaction, we use Stripe and PayPal to complete card purchases. We are currently reviewing more payment methods. If you wish to order via invoice, it is possible to arrange - contact us.

Betalsätt

DELIVERY

Our products are handmade and made to order. This means that we have a minimum in stock and thus your order is delivered within 5-7 working days (provided that our ingredients are with us)

A fee for shipping of SEK 49 (within Sweden) will be added to all orders under SEK 500. If you shop for more than SEK 500, we will send your order free of charge. (Applies only to deliveries to delivery point within Sweden). We also ship to Europe. If your country does not appear in the payment process - contact us and we will add it and let you know the shipping cost.

 

We send all orders with PostNord, a Swedish mail company. When your order is sent from us you will receive a notification via e-mail. The package is announced by Postnord via text message and / or e-mail when it arrives at the delivery point if not delivered directly to your mail box. Please follow up so that you have received notification. Feel free to use PostNord's app to track your shipment.

Leverans

PRODUCT SAFETY

Like all production and sales of cosmetics in Sweden and the rest of the EU, it is required to follow Good Manufacturing Practice (GMP) to maintain quality and safety. We work according to GMP.

All No Bond Beauty products are developed and approved in collaboration with a chemist. The products are registered in the EU cosmetics register CPNP.

Our ingredients are so pure and natural that they are classified as food. If it were not for the essential oils, you can eat our skin products.

Our ingredients are 100% organic. The tallow is bought by Swedish producers approved for food, requirements-certified and their animals are grass-grazed.

Our organic cold-pressed olive oil is from Spain. The organic lavender oil from France and our organic pine needle oil from Bulgaria. Our vision is to have only nordic raw materials and products. Our deo contains ingredients which are food safe.

Säkerhet
Omömen

PRODUCT SAFETY

Like all production and sales of cosmetics in Sweden and the rest of the EU, it is required to follow Good Manufacturing Practice (GMP) to maintain quality and safety. We work according to GMP.

All No Bond Beauty products are developed and approved in collaboration with a chemist. The products are registered in the EU cosmetics register CPNP.

Our ingredients are so pure and natural that they are classified as food. If it were not for the essential oils, you can eat our skin products.

Our ingredients are 100% organic. The tallow is bought by Swedish producers approved for food, requirements-certified and their animals are grass-grazed.

Our organic cold-pressed olive oil is from Spain. The organic lavender oil from France and our organic pine needle oil from Bulgaria. Our vision is to have only nordic raw materials and products. Our deo contains ingredients which are food safe.

PERSONAL DATA POLICY

To be able to order in our web shop, we need personal information from you to be able to complete the order, purchase and delivery. This is information that we are also obliged to store under the Accounting Act. We never store your card information but use Stripe and PayPal for secure handling of card information. To complete your purchase with a debit card, however, we need to share your personal information with the card services.

Information about you in addition to a purchase that we store is your e-mail address where you choose to register for mailing from us. You can always unsubscribe from mailings where you have approved consent.

We store conversations with you regarding exchanges, complaints and the purchase process as long as it is relevant to resolve a matter. Then the data is anonymized and used only to enable us to improve our processes.

 

If you have questions about how we process your personal data, please contact us.

GDPR
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